Hello Molly is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase we accept returns for store credit only.
We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.
- Merchandise must be returned within 30 days of the order delivery date.
- Merchandise must be unworn, unwashed, unstained and unperfumed.
- Merchandise must have all tags, including any Hello Molly hangtags, attached.
- Any products marked FINAL SALE cannot be returned.
- All footwear returns must include the original shoebox in its original condition, without postal labels.
- Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners.
Please note if you paid for shipping for your order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
Returns from the USA
Hello Molly offers easy returns within the United States.
1. Please download and print the form below.
Please note, due to security reasons, we are unable to accommodate in person drop-offs to our LA office.
After printing and filling out this form, you will need to send your package to us in the post.Return Form
2. If you do not have access to a printer, you may simply include your original paper invoice that came with your order. We need some way to identify the return as yours otherwise there can be major delays with processing your return. If using the original Hello Molly packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.
Hello Molly is not responsible for the cost of return shipping.
3. For your convenience, we now offer an easy, pay-and-print return label service:
US POSTAL SERVICE(Trackable) US$9.50
- Click the button below to reach the returns portal and follow the on screen instructions.
- Once you submit your payment, you will receive a postage label. Print and affix it to your package.
- Drop it in your nearest USPS box or office. Easy!
If you prefer to organize an alternative shipping method (price will vary) please just send the parcel back to the address below. Customers are urged to purchase tracking of their return. If the parcel is lost on its way to us, our Customer Service team will have limited compensation options.
HELLO MOLLY RETURNS
2600 West Olive Avenue
Burbank, CA 91505
Returns from the rest of the world
1. Please download and print the return form below.Return Form
2. Complete the form and send it to us along with
If you do not have access to a printer, you may simply include your original paper invoice that came with your order. We need some way to identify the return as yours otherwise there can be major delays with processing your return. If using the original Hello Molly packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse.
Hello Molly is not responsible for the cost of return shipping. We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. For example, using Royal Mail if you are based in the United Kingdom. If you need more advice on how best to ship your return from your country, please contact email@example.com
HELLO MOLLY RETURNS
45-55 Epsom Road
Rosebery NSW 2018
If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your installments.
- Store credit can only be used at www.hellomolly.com
- Please treat store credit like cash.
- Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
- Store credit is valid for 12 months after the date of issue.
- Store credit is provided in the currency in which you paid.
- Your use of store credit constitutes your agreement to our Terms & Conditions.
- You can view your store credit balance by logging into your Hello Molly account.
The Hello Molly team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at firstname.lastname@example.org as soon as possible.