When will my order arrive?

Shipping Status

We try our best to send out your packages on time every day. That means all orders received before 2pm local Sydney time on a business day will be shipped out that same day! Otherwise, your order will be shipped the next business day. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays

Delivery Time

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed above are only estimations. Hello Molly is not responsible for any delays caused by the carrier, especially during high-volume periods. Hello Molly can never guarantee a delivery date.

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office. Please note packages going to PO BOX addresses could take longer to be delivered due to postal processing times.

If you have not received your package within 7 business days of placing the order, email with your Full Name and Order Number and we’ll look into the matter immediately!

Hello Molly is not liable for missing parcels due to errors on the customer or carrier’s part.

Shipping costs by total order value (USD)

United States$0-70$70-100$100-$150$150+
Standard (est. delivery 4-9 business days) $10 $5 FREE FREE
Express (est. delivery 3-4 business days) $15 $15 $5 $5
New Zealand$0-70$70-100$100-$150$150+
Standard (est. delivery 2-5 business days) $10 $5 FREE FREE
Express (est. delivery 1-2 business days) $15 $10 $10 $5

Express shipping to the rest of the world

Asia Pacific$20$15$15$10
All Other Countries$30$25$25$15

Taxes & Duties

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

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